Kundenzufriedenheit, die Sie messbar besser macht.
Wir führen Ihre Customer Satisfaction Survey von A bis Z durch — von der Konzeption des Fragebogens über die technische Umsetzung bis zur Analyse und konkreten Handlungsempfehlungen.
FN / Company number: 502250 d at Landesgericht Korneuburg
FB-Gericht / Court: Handelsgericht Wien
Firmensitz / Registered office: 1010 Wien
Unternehmensgegenstand / Object: Unternehmensberatung einschließlich der Unternehmensorganisation / Management consultancy including company organization
Angaben zur Online-Streitbeilegung / Online dispute resolution
Verbraucher haben die Möglichkeit, Beschwerden an die Online-Streitbeilegungsplattform der EU zu richten: http://ec.europa.eu/odr. Consumers have the option of submitting complaints to the EU's online dispute resolution platform. Sie können allfällige Beschwerden auch an die oben angegebene E-Mail-Adresse richten / You can also send any complaints to the e-mail address given above.
CPM Group GmbH · office@cpm-group.at
Offices: Franz-Josefs-Kai 49/11, 1010 Vienna · Kapuzinerstrasse 23, 2020 Hollabrunn
Phone: +43 650 5000 510 · VAT ATU73815035 · Reg. No 502250d at Landesgericht
We process personal data exclusively on the basis of the applicable legal provisions (GDPR, Austrian Telecommunications Act).
2. General information on data processing
We process personal data only insofar as this is necessary to provide a functional website, to process bookings and payments, to handle inquiries and applications, to send our newsletter and for analysis and marketing purposes, or if you have given your consent.
3. Hosting & server log files (ClickFunnels)
Our website is hosted by ClickFunnels (ClickFunnels, LLC, USA). The following data is automatically processed: IP address, date and time of access, accessed pages, browser type and version, operating system, referrer URL.
Purpose: operation, security and stability of the website. Legal basis: Art. 6(1)(f) GDPR. Recipient: ClickFunnels as processor (Art. 28 GDPR). Third country transfer: USA (EU-US Data Privacy Framework). Storage period: only as long as technically necessary.
4. Cookies & consent management
Our website uses cookies. Some cookies are technically necessary, others are used for analysis and marketing purposes. We use a cookie consent tool from WebsitePolicies.net to manage consents, which can be revoked at any time.
Legal basis: Necessary cookies — Art. 6(1)(f) GDPR; Analysis/marketing cookies — Art. 6(1)(a) GDPR.
5. Contact
If you contact us via form or e-mail, your data will be processed to handle your request. Legal basis: Art. 6(1)(b) GDPR. Storage period: 6 months after completion of the inquiry.
6. Bookings, webshop & payment processing
For bookings we process name, contact details, booking and invoice data. Payments are processed via external payment service providers (e.g. PayPal, credit card providers). Payment data is processed directly by the payment providers. Legal basis: Art. 6(1)(b) GDPR. Storage period: 7 years (statutory retention obligations).
7. Newsletter (Mailchimp)
We use Mailchimp (The Rocket Science Group LLC, USA) to send our newsletter. Processed data: e-mail address and usage data (opens, clicks). Legal basis: Art. 6(1)(a) GDPR. Third country transfer: USA (EU-US Data Privacy Framework and Standard Contractual Clauses). Withdrawal: possible at any time via unsubscribe link.
8. Job applications
We process applicant data (e.g. CV, contact details, certificates) for recruitment purposes. Legal basis: Art. 6(1)(b) GDPR and Art. 6(1)(f) GDPR. Storage period: max. 6 months after completion of the application process.
9. Google Maps
Our website uses Google Maps (Google Ireland Limited). Legal basis: Art. 6(1)(a) GDPR. Third country transfer: USA (EU-US Data Privacy Framework).
TRACKING & MARKETING (only with consent)
10. Meta / Facebook Pixel (remarketing)
Purpose: conversion measurement, remarketing, interest-based advertising. Legal basis: Art. 6(1)(a) GDPR. Third country transfer: USA (EU-US Data Privacy Framework). Meta may act as joint controller under Art. 26 GDPR.
11. Google Analytics (GA4)
Analysis of website usage. Legal basis: Art. 6(1)(a) GDPR. Third country transfer: USA (EU-US Data Privacy Framework).
12. Google Ads conversion tracking
Measurement of advertising success. Legal basis: Art. 6(1)(a) GDPR. Third country transfer: USA (EU-US Data Privacy Framework).
13. LinkedIn Insight Tag
Campaign analysis and optimization. Legal basis: Art. 6(1)(a) GDPR. Third country transfer: USA.
14. Microsoft Clarity
Analysis of user behavior (heatmaps, session recordings). Legal basis: Art. 6(1)(a) GDPR. Third country transfer: USA (EU-US Data Privacy Framework).
15. Vimeo
Our website embeds videos from Vimeo LLC, USA. Legal basis: Art. 6(1)(a) GDPR. Third country transfer: USA (EU-US Data Privacy Framework). https://vimeo.com/privacy
16. Microsoft Bookings
We use Microsoft Bookings (Microsoft Ireland Operations Ltd.) for appointment scheduling. Legal basis: Art. 6(1)(b) GDPR / Art. 6(1)(a) GDPR. Third country transfer: USA (EU-US Data Privacy Framework).
17. SuperSaaS – room bookings
For room bookings we use SuperSaaS B.V., Netherlands. Legal basis: Art. 6(1)(b) GDPR. Recipient: SuperSaaS as processor.
18. Social media links
Our website contains links to social networks. When clicking on a link, the privacy policies of the respective providers apply.
19. Your rights
You have the right to access, rectification, erasure, restriction, data portability, withdrawal of consent and objection. You may lodge a complaint with the Austrian Data Protection Authority: https://www.dsb.gv.at
